In accordance with the recommendations and guidelines of the American Veterinary Medical Association (AVMA) and the Florida Veterinary Medical Association (FVMA), and for the safety of our staff, we are only offering curbside service at this time.
Curbside service means that your pet will be escorted into the clinic by our staff members while you wait in your vehicle. The veterinarian consulting on the case will perform the physical examination, call you by phone (or video call if previously arranged), and review the treatment options. Once the appointment has concluded your pet will be escorted by a team member back to your vehicle. Staff members may come out to talk with you directly or to deliver paperwork.
We have instituted a protocol to see patients in the safest way possible for the staff and clients:
We strongly encourage our clients to wear a mask (scarf or cloth) when bringing your pet to one of our technicians at the tent. We greatly appreciate these efforts to keep our staff healthy, so we can continue to provide advanced surgical care to your pets.
Since clients are no longer allowed in our waiting rooms, therefore we ask clients to wait in their car until the exam or treatment is completed. A team member will call you to discuss the findings, treatment plan, and other important information from our veterinarians.
Our hospital is routinely disinfected with anti-viral cleaners, and in accordance with CDC recommendations, we have increased the cleaning frequency and protocols to include all surfaces and materials that clients regularly contact. As we know, hand washing hygiene is an important protocol that we continue to implement for all staff and clients. We provide options for hand cleaning and hand sanitizers for clients and associates, and we work closely with our teams to ensure that anyone who is not feeling well understands that we support them staying home.
Our restroom is available for use by clients waiting for their appointment. If you need to use the restroom, please notify the client Care team via text. A mask (or other suitable covering) that covers the nose and mouth is required while in the lobby.
In the event that your pet is being euthanized at our practice, you will be allowed with him or her during the euthanasia. The technician staff will escort your pet into the clinic for placement of an intravenous catheter while you wait in your care. Once the room is ready you will be escorted into the room for one-on-one time until you are ready. A face mask must be worn at all times once in the practice.